It was just today that I came to thoroughly read your blog. I've known this once through a team mate but maybe because I was so OC with service, I've missed the good things but I'm glad that I've found it through Google using "gay blog" as keywords.
I've been an agent for Exp Service for a year and a half. One of Zue Anne's agents. You'll get an idea out of this small bits of info I guess. I've known you once as the big happy guy on the floor that I wish you were once my SUP but glad anyway that Zue Anne has been so good to me during my stay. PS was the longest company I've ever worked with and when I left in June 2009, I never looked back at the BPO industry again, ever.
I never would have left PS if not because of the power tripping QA I've had during the last few months of my stay. I've been a top agent several times but never got my reward. I wouldn't disclose too much but to tell you, it has been tormenting and utterly traumatic for me leaving the company I used to love just because of some outrageously ambitious brat who spoiled my days and some helpless SUP that doesn't know how to fight for his agent and a ludicrous newbie TM (then).
Bookie, if a person is performing well in their job, would you even think that they're not happy with it? There are those bad calls and bad days but I think they are just normal. The management sees it differently and cling to the wrong side. I guess being a top agent on a team or even on the entire account is not even worth it. Well, that was long gone and I've managed to move on. I've been blogging for more than a year and was earning dollars from it. In fact, I've even ventured into the web hosting biz on a startup just in case you would want to get a self-hosted blog.
Reading from the past entries on your blog is enjoyable yet it makes me sad. I even saw a lot of faces I'm familiar and mingled with which drew me back to reminiscin' the good ol' days. Thanks for being a keen observer.
This is getting a little bit boring so I'm cutting this one short.
Hey Ex-agent HomeAlone,
I think I kinda remember who you are. The first thing I did when I read your email was message Zue Anne, who's in the States right now. She has an inkling of who you might be, but then again, both of us aren't that sure.
Anyway, a power-tripping QA analyst? A helpless supervisor? Hmmm... Marami akong kilalang helpless na supervisor, pero the power-tripping QA? Dehins ko knows kung sino yan. Although merong isang naka-braces na QA dati na alam kong hate ng karamihan sa mga agents sa floor, kaso she left na. Sa Service to ha, hindi sa sales, mind you. Okay ako sa lahat ng Sales QA's, hehehe. Ipasa mo naman ako kahit paminsan, please please please, Apple.
Alam mo, totoo yan madalas, kung sino ang hard-working sa opisina, sila pa ang agrabyado. At yung mga tamad naman pero malakas sa management ang nakikinabang.
Pero hindi naman lagi. Siguro depende na rin lang sa manager. Or sa supervisor. Aminin man natin or hindi, may pamumulitika talaga sa opisina natin. Di naman maiiwasan yan eh. I'm sure kahit sa mga trabahador ng Burger Machine meron ding complex system ng pamumulitika.
In regards to passing your QA score, I should be the last person to give advise on this. Parang richter scale ang QA scores ko. Taas-baba. Madalas nasa baba. Bakit naman kasi ang hirap tandaan na dapat mag-offer ka pa ng upsell kahit na resolve mo na yung issue ng incompetent customer mo eh?
Ang iniisip ko na lang, kung alam kong maayos naman ang trabaho ko, at wala akong ginagawang masama, wala na akong pakialam kung ano pa ang sabihin ng iba tungkol sa akin. Fuck 'em all, right?
Love, lust, and lechon,
p.s. Kumikita ka sa pag-bo-blog? Inggit ako. Wish ko lang may pera din akong nakukuha sa pagsusulat. Or may magbigay sa akin ng laptop para naman di na lang lagi sa Netopia ako nag-bo-blog.