sabi nga ng kaibigan kong taga-Dubai...
29.05.2008 -17 °C
Nakita niyo na ba payslip niyo ngayon online?
Feeling ko bigla pang-SM saleslady lang ang kinita ko, and I didn't even get to wear their trademark short skirt and full facial make-up.
Alam niyo ba, akala ko mapapakanta ako sa tuwa uli ng "Come on in out of the rain" ni Sherryn Regis pag nakita ko kung magkano sweldo ko, yun pala hindi.
Bakit ganun na lang kaliit ang sweldo ngayon?
More than 5 years na ako dito sa PS, and yet parang pantay lang ang sweldo namin nung katabi kong newbie (no offense, iha).
Naalala ko tuloy yung email na natanggap ng management natin from an anonymous agent. Nabasa niyo ba yung email na yun?
Basically, this guy emailed the whole management staff of our account, enumerating several grievances and complaints which he or she claims is the general consensus on the floor.
Ang nakakaloka, naka-CC sa email si Tito Lance! Ang big boss ng PeopleSupport!
Ang pinaka-main concern ng email ay ang incentive, or maybe lack thereof, ng account.
A line from the email says this: "This offer of a 3,000 incentive as a thank you is very very very late in coming. It's more like a slap in the face. "
Strong words, di ba? If I were a phone agent, I would actually be surprised that management would be willing to still provide such an amount.
Call me cynical, but I would think that given their resources, that would be the best that an agent could hope for.
Believe you me, P3000 as compensation is nothing to scoff at.
This email also mentioned something about PeopleSupport not being competitive salary-wise. Well, honey, of course it isn't. Lumang balita na yan. May alam nga akong call center na nagpapasweldo sa mga supervisors nila ng P40thou a month eh. Sweldong manager na yata yun dito eh. Or maybe not? Care to comment, mga TM's?
As per the anonymous email sender, "Oil prices are rising, market commodity prices are rising, our salary remains the same. If the company will not do something about it, they will keep on losing their tenured agents who transfer to other centers due to greener pastures."
This is a business after all, and I'm pretty sure this company is feeling the disparaging effects of the economy as well.
Though I may have certain issues with the retention program of this company, specially for vet reps, I also understand the natural cycle of call center companies.
Magreresign ang maraming agents dahil mas malaki ang sweldo sa ibang companies? Naturalamente! Alangan namang magpakatanga sila na hindi tanggapin ang offer di ba? The thing is, for every single agent na umalis dito, 10 aplikante ang papalit.
Ang sa akin lang, kung alam mong mas malaki ang sweldo sa iba, eh wag ka magreklamo. Magapply ka dun! Hindi yung eto't pinagsisigawan mo ang mga bagay na sa totoo lang eh wala naman talaga tayong kontrol.
Guys, ang hirap ng buhay ngayon. Walang maitutulong kung panay reklamo lang tayo, di ba? Kung masaya ka sa trabaho mo, eh di magaling! Kung hindi, ano pang hinihintay mo? Ang magbago ang management? Hay naku, mas maganda pang hintayin mo na lang na lumiit ang bewang ko, mas posible pa.
Another line from the email: "We want to touch a little bit about the activites to create fun. What kind of activities are these? Dressing up and acting like kids? Playing games on the floor? We are professionals in our own sense. Do you see other offices dressing up like clowns in their work place? We are not kids. We will not be amused with that kind of activity."
Actually, I know quite a lot of call centers who do the same thing or something like it. Really now, bakit naman pati ito irereklamo? I actually thought the whole "Dress-up-your-sup" activity was a blast! Pang-alis stress nga eh. Some people really should lighten up.
Reading back on what I just wrote, it sounds like I am pro-management. Those who know me well would know that this is soooo far from the truth.
It's just that I have realistic expectations. Sa tingin niyo ba, sa ibang call centers walang nagrereklamo tungkol sa management staff nila? Buti nga dito ok pa rin ang office environment eh.
Now if you'll excuse me, kakanta pa ako ng "Come on in out of the rain" habang nakapila sa ATM.